2. Shipping Policy

Orders are processed within 1 to 5 business days before being shipped to your address.

Shipping typically takes 5 to 9 business days to reach the customer's destination.

Tracking information is sent by email as soon as your parcel is scanned by the carrier. Please allow 24–72 hours for tracking events to begin updating.

We ship to the countries listed at checkout. Any customs duties, import taxes or handling fees applied by your local authorities are the responsibility of the recipient, except where the checkout expressly states that these are prepaid.

All delivery estimates are estimates only and are not guaranteed. Delays caused by carriers, customs inspections, incorrect or incomplete addresses, or events outside our reasonable control are not attributable to us, without prejudice to your mandatory consumer rights.

Holiday Shipping Notice

Due to the holiday season and increased demand, shipping times may take up to 30 days to arrive at your address, but it's not the usual case. We kindly ask customers to place their orders with this in mind.

Delivery before Christmas is not guaranteed. By placing an order during this period, you acknowledge and agree that shipping delays caused by holidays, carriers, or customs are outside of our control. Orders that arrive after Christmas are not eligible for refunds based solely on delivery timing.

We truly appreciate your patience and understanding during this busy holiday season. If you have any questions, feel free to contact us at hellopianofeeder@outlook.com

Lost or Undelivered Packages

If a package is marked as delivered but you have not received it, please contact the carrier first, then write to us at hellopianofeeder@outlook.com so we can help you investigate. If the carrier officially declares the package lost, we will send a replacement or issue a refund in accordance with our Refund Policy.

Questions about shipping: hellopianofeeder@outlook.com